Frequently Asked Questions

Do you accept insurance?

I don't work with insurance or EAP programs directly, but I can still offer my services as an out-of-network provider. If you want to use insurance, check with your insurance company about what they cover. If you have out-of-network benefits, I can give you a special invoice (referred to as a superbill) to submit for reimbursement. You pay me upfront, and then I give you a monthly invoice to use for reimbursement. I can't guarantee that your insurance will pay, as it depends on your plan and policies. Some helpful questions to ask insurance companies include:

  • Do I have mental health benefits?

  • How many sessions will my insurance cover per year?

  • What is the coverage amount per therapy session?

  • Is approval required to use these benefits?

  • Do I have out-of-network insurance benefits?

I am not an in-network provider with Medicaid or any other state funded insurance programs. Providers who are not paneled with Medicaid are legally prohibited from receiving payment for services that are covered under Medicaid. Due to this, if you have Medicaid benefits, you are not eligible to receive psychotherapy services from this practice.

Why are you an "out-of-network" provider?

  1. Relational therapy/counseling is NOT generally covered by insurance. Most insurance carriers do not categorize it as a medical necessity. Most relational therapy/counseling does not meet the medical model requirements of focusing sessions on an "identified patient's" mental health diagnosis.

  2. All Insurance claims (including superbills) require a medical diagnosis, even if one doesn’t exist. This may limit opportunities for employment or other insurance. Superbills are only offered when the full rate is paid for each session.

  3. The insurance company, not you, dictates how many therapy sessions are necessary for your treatment.

  4. Despite new privacy policies, private information may be shared with insurance companies (i.e., clinical notes, diagnosis, treatment plan, etc.). This information is stored in the Medical Information Bureau (MIB) and can be accessed by insurers, employers, etc.

How does this work? Will this take years?

Each person’s therapeutic needs and journey look different. Without a consult, thorough intake and setting goals together, I can not predict how long therapy will take. Many people say they find short-term relief in the beginning as a part of the work for their longer-term goals. Schedule a free 15-minute consult with Jolene to discuss your specific needs and goals.

We’re too busy - how would we fit this into our schedule?

I hear you. Everyone lives full lives these days between their personal and professional commitments, maybe kids, aging parents or many other factors. If you feel like therapy is the next needed step in your life’s journey, we can work together to see what’s possible from a scheduling standpoint. There may be evening or Saturday availability for appointments.

What’s my role as a partner, parent, or caregiver of someone being supported by you?

Try to be as open and supportive as you can to what the person may or may not want to share with you. Each person’s experience and therapeutic journey is different.

How much is this going to cost?

The total fee for every client is different, depending on the numbers of sessions completed. Before starting therapy services, you will receive what’s called a ‘Good Faith Estimate’. In that you will find my current fees for services as well as the information provided in my Good Faith Estimate, required by Federal Law. Under the Federal "No Surprises Act" (H.R. 133 – effective January 1, 2022), you have the right to receive a “Good Faith Estimate” (GFE) explaining how much your mental health care will cost. Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. A GFE is for you to be aware of what counseling/therapy may cost over time. You do not need to make any type of commitment to the length or frequency of counseling/therapy sessions.

  1. You have the right to receive a GFE for the total expected cost of any non-emergency services, equipment, or other items (i.e., medical tests, prescription drugs, equipment, and hospital fees).

  2. You may ask about a GFE when you are shopping around for a counselor/therapist to use as a quote. You will receive a GFE in writing at least one (1) business day before your intake session.

  3. Unknown or unexpected costs that may arise during treatment are not listed on the GFE. You could be charged more if complications or special circumstances occur.

  4. If you get a bill that is $400 or more than your GFE, you may dispute the bill. For questions or more information about your right to a Good Faith Estimate, visit: www.cms.gov/nosurprises. Do you accept insurance? I am considered an "out-of-network" provider. Fees are due at the time of each session. We can discuss the option of providing you with a "superbill" to submit to your insurance to attempt to be reimbursed or for flexible spending accounts (FSA).

What if I need support now? What resources are available to me?

If you need immediate support, the following resources are available to you:

Colorado Crisis Services

State hotline that provides 24/7 crisis care. The website also provides a listing of crisis centers close to you with walk-in therapy services.

Call: 1-844-493-8255

Text: “TALK” to 38255

Website: https://coloradocrisisservices.org/

National Suicide and Crisis Lifeline

This Lifeline number provides 24/7 free and confidential support to people in suicidal crisis or emotional distress:

Call or Text: 988

Website: https://988lifeline.org/talk-to-someone-now/

National Domestic Violence Hotline

Confidential, 24/7 national hotline to support those experiencing violence or abuse in their relationships.

Call: 1-800-799-7233

Text: “START” to 88788

Website: https://www.thehotline.org/